Refund Policy
You can apply for refund within 1 month since the date you received the goods. Detail rules as follows:
1. Full Refund
(a) When the items you receive have quality problem, we will refund to you fully, including problem in the hardware, software or adapters.
(b) If we send wrong items to you, which is our responsibility to refund full item value and pay the extra fee for you.
After sending it back to us, please provide tracking number for us to trace the returned package and we can handle your refund.
(C) If you order the wrong products, no need the item anymore, please send the whole package back to us, we will refund your money.
After sending it back to us, please provide tracking number for us to trace the returned package and we can handle your refund. We will deduct the postage loss on this term.
(D) If you change your mind and no need the item anymore, please contact us before we send out the parcel, then we will issue a refund for you immediately. Full refund for Paypal payment. But if you paid by Credit, please note that the credit fee will not be refunded. Thank you for your understanding and we recommend customers use Paypal to pay for goods.
2. Item is Out of Stock
If product is out of stock, we will send email to check if you want to exchange, to wait or to get a refund. If you want to get refund, we will refund the money for this goods to you, if there are still other items for this order, we will send the rest to you. If you want to cancel the order, we will refund full money to you.
3. Item is Not Received
Usually, we will provide tracking number and tracking link timely. If you don’t get item for a long time, please contact us timely. We will confirm with the couriers and get back to you ASAP. If product gets lost during transportation, we will arrange replacement for you and bear the shipping cost by ourselves.
But if customer's invalid shipping address, or wrong contact information (carrier failed to contact the customer to receive the parcel) or customer refuses to pay for the import duty when parcel is shipped outside the UK (we will confirm with customer before the shipment) that cause a return, we will not refund the shipping fee it costs in this case. Thank you for your understanding.
1. Full Refund
(a) When the items you receive have quality problem, we will refund to you fully, including problem in the hardware, software or adapters.
(b) If we send wrong items to you, which is our responsibility to refund full item value and pay the extra fee for you.
After sending it back to us, please provide tracking number for us to trace the returned package and we can handle your refund.
(C) If you order the wrong products, no need the item anymore, please send the whole package back to us, we will refund your money.
After sending it back to us, please provide tracking number for us to trace the returned package and we can handle your refund. We will deduct the postage loss on this term.
(D) If you change your mind and no need the item anymore, please contact us before we send out the parcel, then we will issue a refund for you immediately. Full refund for Paypal payment. But if you paid by Credit, please note that the credit fee will not be refunded. Thank you for your understanding and we recommend customers use Paypal to pay for goods.
2. Item is Out of Stock
If product is out of stock, we will send email to check if you want to exchange, to wait or to get a refund. If you want to get refund, we will refund the money for this goods to you, if there are still other items for this order, we will send the rest to you. If you want to cancel the order, we will refund full money to you.
3. Item is Not Received
Usually, we will provide tracking number and tracking link timely. If you don’t get item for a long time, please contact us timely. We will confirm with the couriers and get back to you ASAP. If product gets lost during transportation, we will arrange replacement for you and bear the shipping cost by ourselves.
But if customer's invalid shipping address, or wrong contact information (carrier failed to contact the customer to receive the parcel) or customer refuses to pay for the import duty when parcel is shipped outside the UK (we will confirm with customer before the shipment) that cause a return, we will not refund the shipping fee it costs in this case. Thank you for your understanding.
